Service Request Form
Why is my Air Cooler not blowing out cool air?
How long will it take the Gel packs to freeze?
How long will the water last?
Will I need to replace the HEPA air filter?
How much water will the water reservoir hold?
The airflow is weak, what can I do?
Can I use my Air Cooler Plus in the bathroom?
Nothing is happening - why is my unit not turning on?
Click here to see the list of product modelsHow to locate my product model10001000XL128.95092211500Elite500500XLA3705A3713A3729A4136A4136/RTLA4137A4427A4427/RTLA4428A4428/RTLA4887/R/RTLA5095A5473A5473bA5551A5551bA5551/RPEA5752ClassicA5275/SPIDBL-2000-DZ1EliteA5363EliteA5363/NWFFP2011GEN4A4643/RTLGEN8A5165/G8HEA-900MG2009Personal HeaterPersonalA4887/RTLRPE1000A5112RPE1000A5146RPE1325A5092RPE1325A5274RPE1325A5275RPE1500A5076RPE1500A5093RPE1500A5093/RSTC1500/STW1500STC750STW1500LEDSTWGEN3USA1000USA1000A4188TTUSA750A5165
Click here to see the list of product modelsHow to locate my product modelA4646A4647EdenPURE Area ModelEdenPURE G7Mini-TronPurATron B7PurATron Best AirRoomPURE
Click here to see the list of product modelsHow to locate my product modelA3784 (AD021)A3784/R/PURATRON(AD021R)A4024Air Cooler PlusCoolAir 3000CoolAir 4000EdenPURE Comfort Air (Owners Manual)EdenPURE Energy Mizer (Owners Manual)Namath Rapid Cooker (Owners Manual)pureWash-A-USSR-1000SR-2000
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